I have paid for the Family-Account and was told the family and I would all be using Premium. Neither is there Premium-Access for me, nor can I use the FamilyApplivations. What do I do?
@GlennDThank you for the reply!
This is my case number: 15726488
Thanks for taking care of this!
Filed a case early yesterday. Havent been picked up yet, nor any updates.
Just noticed that the app on my cellphone is not working, it only lets me have the computer connected.
My yearly payment was done in Oct-2020, for families and not even Premium personal is working now.
😕 was planning to renew, but this is pushing to another password manager.
@cesararI located your ticket and updated the notes on it, support is pretty busy right now but we should have it corrected soon.
@EtefiI could not locate an account under your community email address, can you share your support ticket number with me please?
I'm having the same issues and file a case and not getting a response since my account is tagged as free.
Last year I had the same issue, but I didn't really care as I hadn't used LastPass for very long at that time... but this year it is different and I need it to function.
When did you tell LastPass???
I have this exact same problem.
Been with LastPass paid account for more than a decade.
Moved to Families a couple years ago and last Families payment was in Oct 2020.
My account now shows as a "free" account and none of the Families data is there anymore.
WTF happened?
Case 15741921
I have no answer to your question, but I'm stuck in the same situation.
I have LP premium and my subscription does not expire until November.
I tried LP families with a free trial back in 2018.
I recently removed LP families as I wasn't making use of it. At this point I was downgraded to a free account, which should not be the case.
I am now stuck in a situation where I'm paying for premium but getting nothing from support.
Research is pointing me towards 1password instead.
This is now happening to my account--Paid up earlier this year for the annual families price but it is treating us as if we did not pay. Seems like this is a systemic issue with LastPass. The fact that we should have "better" support being paying customers but their system recognizes us as free users, thus banishing us to e-mail contact or forums, is pretty awful. Were you ever able to get your account fixed and how long did it take?
@GlennD... there seem to be many more with the problem I had - will you take care? I love LastPass and would love for it to be loved even more 😉
@GlennDSame problem as everyone else is reporting here. Opened a case #15878759.
Thanks for looking into it!
I did get mine resolved and I now have premium, plus 2FA etc.
However, my case (15788570) remains open and unanswered for these two specific questions below. I remain concerned that I was without the premium service I have been paying for, and LP support are unable to see the cause.
1) Why was I reverted to a free account when I ended families? Your assertion that I was seamlessly reverted to a premium account is incorrect.
Got the same issue here, renewed to premium but the account was not updated. Logged ticket15874904but it's not been picked up as account marked as "free" despite paying for premium.
Currently unable to access any of my passwords from my phone, it's infuriating.
Hi@"GlennD"I have the same issue where I purchased the Family menbership yesterday and for some reason is showing as inactive, is this something you could help? I have raised a case yesterday bu nobody came to me at all. Case number is16107719
@geanepintoI reviewed your ticket and see that it is resolved now and that support replied to you.
