@User17429225386023724728
I apologize for the difficulty.
Please see the troubleshooting in this article first.
Should those steps have no effect, you may click 'Contact Us' at the top of the page to request help from Customer Support.
"contact us" at the top of the page just sends me in a loop where I have the option to buy premium, open a billing case or join the community. I have searched everywhere to find any help other than FAQ or community.
I'm sorry for the delay.
There is also a specific article to Report Billing Issues to Customer Support. You must follow the instructions for the 'Free Account' drop-down.