Is there a way to disable all users from receiving an email when an account is deactivated? We recently terminated an employee, when I deactivated their account all of our users received an email. How can I stop this from happening?

Janet Leroux

Is there a way to disable all users from receiving an email when an account is deactivated? We recently terminated an employee, when I deactivated their account all of our users received an email. How can I stop this from happening?

LastPass Support

Hello @Janet Leroux​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues that this may have caused you. Those emails are received by users who are added as administrators on shared folders. To prevent them from receiving those emails, you can remove the admin permission from the shared folders (Not selecting any of the permissions will still allow them to modify the folder information but will not be able to add users on it). For business accounts, there is a policy "Prevent user status emails to shared folder admins" which would stop those emails without removing the admin permissions.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care