My account seems to be linked to my company while It is a personal LastPass account. How do I talk to an agent to fix that

Question

LastPass Support · Answer

Hello @abenwahoud05​,

Our records show that you have purchased your subscription through Apple. I would suggest to wait until you are close to your plan's expiration date and cancel the subscription. The account would become a free account automatically once the premium subscription has been cancelled.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care

abenwahoud05 · Answer

Hello Henry,

Thank you for your update. Much appreciated.

I wanted also to downgrade my plan. I have the Premium account and I want just a plan that is above the basic plan. What do you suggest?

Best,

Afifa

LastPass Support · Answer

Hello @abenwahoud05​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Our records showed that you started a Business Trial on your account. The Trial was already expired so I removed that record from your account. Please log out and log in and you should see your account as Premium again.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care