I cannot login to Last Pass

vkoutsompinas

I lost access to my authenticator app. I remember my master password, and whenever I try to login, I choose the SMS Passcode option, but the SMS never comes (my proper phone number is registered with LastPass). If I choose the "call me" option, I get "Multifactor authentication failed!" error message. I tried contacting the support in order to disable 2FA (https://support.lastpass.com/s/contact-support?language=en_US) but nothing happens. I also tried resetting my account with SMS recovery, and in that case, even though ironically I receive via SMS the verification code, it will not proceed.

Andrew Dunning

I have a similar issue.

I have been locked out of my Desktop Last Pass account, I have entered my correct password and email address.

I have tried different Multifactor authentication options, SMS, email and Authtnticator app and each time I get taken to a page where I have to 'Reset my Authenticator app.

I scan the QR code, which works OK. I then go back to the Login page and the loop starts all over again!!!

In the page where I am asked to reset the Authenticator app it suggests that I enter the code 'below', but there is no 'below'!

I can access Last Pass through the APP

Can someone help me please?