How to re-activate a Families account when you can't contact Customer Services?

Question

My Families account suddently got downgraded to a free account. It's before the end of my subscription period, and I've had no emails from LastPass explaining why. And of course it's impossible to contact Customer Services when you only have a Free account. Anbody have any suggestions how to resolve this?

LastPass Support · Answer

If you're experiencing billing issues and your subscription has lapsed, you may follow the instructions for Free users within this support document in order to receive an email follow up from LastPass Support.

LastPass Support · Answer

Hello! @User17723924127041282275

Welcome to the LastPass Community,  reviewing your account, you current family subscirption expired on February 28, 2026, this is why your account was converted automatically to free, you can check this guide on how to manually renew your LastPass subscription: Manually renew a LastPass Premium or LastPass Families subscription﻿

And you can use this link to contact LastPass support: https://www.lastpass.com/contact-us