Unable to change master password because of SMS verification code problem. Urgent Urgent Urgent!

Question

Starting this year, there was no way to reset the LasPass master password for me.

The reason is that every time I need SMS verification code, my phone cannot receive the verification code from LassPass. I have tried to resend it many times, but it has always failed(cannot receive).

I performed the above operation again today, but it still failed(cannot receive). I have used too many opportunities to send message verification codes, so I can no longer send them today.

My mobile number is: +86186********.

I just browsed a lot of discussion posts and found that many of the same situations have appeared since the beginning of this year.

My mobile phone number has not been changed in 10 years, and my mobile phone has not been set up to block text messages. I asked the operator and they did not block any messages.I can receive messages from anyone except Lasspass

Is it related to the error in LassPass SMS service?I have received the SMS verification code from LassPass normally in 2022-12.

This matter has troubled me for a long time. Please help me look into this problem. I would be very grateful if I could contact technical personnel to solve it！！！

pandalele0o0 · Answer

Thank you for providing the requested information.

I tried the method you mentioned, and the result was the same as what I mentioned in the email before.

I think the problem may occur because the verification code cannot reach the mobile phone.

If I can't retrieve my password, please tell me a way to cancel my account, because I haven't used it even once after paying this year's fee.

pandalele0o0 · Answer

Thank you for your reply.

This has really bothered me for a long time.

I have sent my username and email address to your private message.

LastPass Support · Answer

Hello@"Taiger",

Great to see you joined us here!

I've looked for the email of your community profile and noticed there is no account linked to an active account for me to do a status check. Per your description, you were able to type in the correct master password and verify your access, you just need to re-type the master password to access the vault.

If you are still experiencing issues, share privately your email address to review.