I have a passwordless login enabled on my PC, and now the thing doesn't remember my e-mail and I have to fill it in manually each time I need to login. Can this be fixed, please?
Hello! @Daniel Čejchan
Welcome to the LastPass Community.
I will suggest disabling the passwordless login from your LastPass account, once done, please clean your internet browser (Cookies and cache) log in to your LastPass account again, and try to replicate the issue, enable passwordless and make sure the extension remember your email.
In case you are still getting the same scenario, please disable passwordless from your account again, remove the LastPass extension from your internet browser and in case you have any other extension installed, please try to turn then off, once is done, clean your internet browser again, re-install the LastPass extension and try again.
In case none of the 2 options works please contact our support team using the link below:
contact support
Please let me know if you need additional help.
Greetings!
Verlaine | Customer Care
Hello, I am unable to use the link you have provided. After entering my e-mail and pressing continue, I get this error:
Hi @Daniel Čejchan
If you're a paid subscriber, you may need to clear the browser's cookies, then log out / back into LastPass again.
* Disabled passwordless
* Cleared cookies & cache
* Filled in e-mail and password in the extension box in firefox
* Checked "Remember e-mail" under "advanced options"
* Clicked on "Log in"
* A tab popped up for multifactor authentication
* I checked "Trust this computer for 30 days"
* Tried to authenticate with my FIDO key. I keep getting "Something went wrong. Click Authenticate to try again." message
* I discovered that the FIDO auth works only when you do it when it first pops up. But in order to be able to check "Trust this computer for 30 days", you need to cancel the first request and further ones don't do anything.
* So to be able to login with "Trust this computer for 30 days", I needed to use MSFT authenticator, which logged me in
HOWEVER
* When I close the FF browser and open it again, I am NOT logged in into lastpass, even though I do not have "Log out when all browsers are closed" neither "Log out after this many minutes of inactivity" checked!
* Plus, it doesn't remember the e-mail and I have to fill it in again! (note: a new record is added to the "Trusted Devices" page however)
* Plus, it doesn't "trust" the PC as well! It asks me for multifactor authentication again!
* And as a bonus, the extension doesn't show/autofill any of my passwords sometimes! I need to open the lastpass webpage to access them!
This is making lastpass extremely frustrating to use for me. As a paying customer, I would not expect to experience this level of discomfort.
Okay, exactly the same list of issues is happening on my other PC (also using Firefox).
