I have the same problem. Using the recover password flow does not work. After entering my SMS code, it then says the link is expired or invalid. I tried twice.
I see someone else in another thread also had issue with master account password not working and recovery not working, is there is a widespread problem on your system health today? Thanks.
I also have an account that I am locked out off. I got a new phone number and forgot to up date the multifactor authentication. I follow the instructions and hit the request help login link and when I put in my email for the account that I am locked out of. I get " Thank you for submitting your email. If it matches our records, you will receive an account verification email. " but no email . I have the email and master password but I need to disable multifactor authentication so I can update my new phone number.
Hello @nevine.elsherbini,
My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!
I am sorry about the issues you are having with your account. Can you please use the "Request help logging in" link found on this article to submit a support case? This does not require you to log in nor to upgrade your account.
Please let me know if this worked or if further assistance is required.
Thank you,
Henry | Customer Care
Hi @Henry Eduardo Ortiz
Actually I already tried that before i submitted this message. It requested I enter my email address, which I did, and said I would receive an email to authenticate. I didn't receive an email. I tried this multiple times and had the same outcome. There is clearly a bottleneck in your system.
Luckily having tried a number of different passowrd combinations, I finally found the password that I had chnaged it to so I am now able to access my account. But I sure hope I don't ever have this problem again.
