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exported data, CSV is empty

joel samuelsson

Hello,

My free device switches has run out and i am locked to using the mobile version of LP. I am now trying to export my data from LP to switch to another password manager. The problem is my CSV is empty. It is only 51B and only contains the "url,username,password,totp,extra,name,grouping,fav" line. There is supposed to be a lot more entries.

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Accepted answers

rachael.orovets

Hi@"distress3",

You should be able to export in a web browser even if your active device type is set to mobile, could you try following the steps here to see if your export then shows the data correctly?https://support.logmeininc.com/lastpass/help/how-do-i-export-my-vault-data-while-logged-in-to-my-vault

All comments

rachael.orovets

Hi@"distress3",

You should be able to export in a web browser even if your active device type is set to mobile, could you try following the steps here to see if your export then shows the data correctly?https://support.logmeininc.com/lastpass/help/how-do-i-export-my-vault-data-while-logged-in-to-my-vault

andria.marie.vii

@RachelOI am facing a similar issue with LastPass and I'm really over it.

I have 0 device switches left, active device type is also Mobile, and even though that apparently bears no relation to the export process I'm experiencing a lot of issues and I've never deleted a cache; I didn't even know that was a thing so I have information to export. I'm on Google Chrome, and I'm using the web browser Last Pass extension as well as the actual website.

I got to Advanced > Export or Advanced>Export> LastPass CSV File (if I'm using the extension). I get an email to verify the export. I start the process over again, like I'm prompted, and then I reenter my Master Password and NOTHING HAPPENS!!!!! I'VE DONE THIS 10 TIMES ALREADY! I do not understand what the problem is, but I clearly need help exporting this GD file because nothing I do is working.

rachael.orovets

Hello,

Could you try the export in a different browser, and also make sure that all popup/ad/content blockers are disabled in the browser as well, then trying the export again?https://support.logmeininc.com/lastpass/help/export-your-passwords-and-secure-notes-lp040004

Edward Li

Rachel,

Please help. According to the help article you posted, Step 5 says there's an option to select a time interval.

The problem is, I'm not seeing an option ANYWHERE to choose an interval. All .csv files I download only have 8 of my first ever password entries. I should be seeing well over 100 entries in the downloaded files. Has this been removed? At what exact step am I supposed to see an option to choose a time interval? I have tried and failed with Chrome and Firefox. I am a Free user with Computer as my main device type using my last device switch.

At no point do I even get a chance to select a time interval: not during my first time selecting Export as the submenu that lists "Export" immediately closes with a green banner notifying me that a validation email has been sent. Nor when I hit "Export" a 2nd time as it immediately opens the 2nd pop-up window, which only gives me the option to validate my Master Password. At none of these points, and at no other point in your help article's steps do I see an option to expand my time interval of passwords beyond what the LastPass browser site automatically defaults to, which is the first 8 passwords I ever inputted into my LastPass account.