I keep getting a "Swtiching Device Type" after I log in and it won't let me access myVault. Even worse, if won't let me contact customer support even though I'm a paid Family user. What do I do?

brad

I keep getting a "Swtiching Device Type" after I log in and it won't let me access myVault. Even worse, if won't let me contact customer support even though I'm a paid Family user. What do I do?

LastPass Support

Hello @brad​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issue you are experiencing. Our records show that your subscription expired recently, if you need assistance with renewing your subscription please submit a billing case following the steps on this article.

Thank you,

Henry | Customer Care