I am in the Trial for business I have sent an invite to a fellow employee and it will not them log in, is that normal?

Question

LastPass Support · Answer

Hello @kristie​,

Please have them reset their lastpass account. After that, ask them to accept the invite. If the issue persists, please contact our support team as we will need to check on the specific users.

Thank you,

Henry | Customer Care

LastPass Support · Answer

Hello @kristie​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your colleague's account. Are they receiving an activation code on the invite? If they are not receiving the code, it is possible they already had an existing lastpass account on the same email. In this case, they will need to either delete or reset the account on this link. Once reset or deleted, please try to add them again.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care

kristie · Answer

Hello,

They were sent an activation code in the email, they created a password that meet all the password requirements, when they tried to log on, it kept taking them in circles to create a password?