Lastpass Account Deleted Many Months Ago But I Received Subscription Renew Recently

Question

Dear Lastpass moderator,

In this screenshot, I had informed Lastpass to delete my account and the tech support at Lastpass did delete it.

However, recently, in this screenshot, I got an email asking for Lastpass subscription renew.

What should I do? I no longer have the Lastpass account but somehow I am asked to pay again.

I edited out my email so if you're a Lastpass tech support, please let me know so I can dm you my email for investigation.

Thank you!

Kevin

kevin.lu.toronto · Answer

Dear KarolH_LP and Lastpass Mods,

Thank you for your reply. I have sent a dm to you. Please put a stop to the auto subscription renewal because I already deleted my Lastpass account. In the dm, I mentioned my email and showed photos of the Lastpass account deletion.

Please help me with this issue and stop the renewal before November 16th 2023 (the date of the renewal).

Thank you!

Kevin

LastPass Support · Answer

Hello@"muxxx",

Thank you for reaching out to the community.

You may click on my name and send me aprivate message with the email address of the account. I'll check with our billing team.

Thanks.

kevin.lu.toronto · Answer

Dear Lastpass Experts,

Could someone help? How do I contact (email or phone) Lastpass support to describe my issue?

Thanks!