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I lost my phone and forgot my master password. . When I try to use the form to disable the authenticator, this error: ACCOUNT: VAGNER@UNESC.NET PLEASE disable microsoft autenticator

aquino_510

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LastPass Support

Hi @aquino_510

I'm sorry to hear about the recent lockout.

It appears that you have not logged into that account for some time, and without the device last used to log into LastPass your recovery options will be limited to a password 'hint' if you created one at startup.

I'm afraid without the password disabling the MFA would have no effect. If you cannot recall the correct password, then you may follow these directions to reset the entire Vault back to scratch.

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aquino_510

ERROR ATTEMPT TO DE REFERENCE...

aquino_510

@Ash Cannon"Friend, I logged into my browser 2 months ago. I’m just asking for support to disable two-factor authentication because it's giving an error."

pLEASE DISABLE 2FA THIS ACCOUNT

VAGNER@UNESC.NET

aquino_510

Screenshot_125

069TP00000D71kgYAB (2).png

LastPass Support

Hi @aquino_510

I'm sorry to hear about the recent lockout.

It appears that you have not logged into that account for some time, and without the device last used to log into LastPass your recovery options will be limited to a password 'hint' if you created one at startup.

I'm afraid without the password disabling the MFA would have no effect. If you cannot recall the correct password, then you may follow these directions to reset the entire Vault back to scratch.