When I click the button to update the URL encryption, a new page opens, but then nothing happens. What should I do?

Question

When I click the button to update the URL encryption, a new page opens, but then nothing happens.  What should I do?

LastPass Support · Answer

Hello @pwrenn3​

My name is Hilda from the LastPass support team and I'll be assisting you in this case, I kindly request that you follow the steps outlined in this helpful guide:https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass%2Fbasic_troubleshooting.html&_LANG=enus

These steps are designed to address and potentially resolve the issue you're currently experiencing.

Have a wonderful day and take care!

Hilda

The LastPass Support Team

Please visit our support center at https://support.lastpass.com to access our knowledge base or to contact our Customer Care team.