i cannot open or accept and launch the password that was sent to me, any idea what to do?

jhoanagarino

i cannot open or accept and launch the password that was sent to me, any idea what to do?

LastPass Support

Hello @jhoanagarino​,

My name is Alejandra and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I apologize for the huge inconvenience this is causing you. I have seen that most of the time this issue is related to a high volume of cache, cookies, or a sync issue on LastPass. I will recommend following these steps:

1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out

2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser (if you are using Chrome you can also only clear LastPass cookies here: https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DDesktop#zippy=%2Cdelete-cookies-from-a-site:~:text=Delete%20cookies%20from%20a%20site)

3. Close completely and reopen the browser,install the extension again, log back in, and verify if the issue persists

If the issue persists let me know.

Thank you,

Alejandra

LastPass Technical Support