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SMS Passcode sent! is not sending and Call Me doesn't work either

gaffursoftware2017

I'm locked out of my LastPass accountI remember my username and master password, however, when I try to log in it takes me to complete multifactor authentication and when I click 'Send me an SMS passcode' I do see a message that SMS has been sent but I never receive the SMS.

If I click the 'Call Me' option I get this error: Multifactor authentication failed!

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Accepted answers

gaffursoftware2017

My problem is solved. I would like to thank GoTo officials for their help.

All comments

Henry Eduardo Ortiz (3P)

Hello @Gaffursoftware,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Please contact our customer support team using the link found on the middle of this article. You will be contacted via email to assist on this case.

Thank you,
Henry | Customer Care

emrecan.muslu

I have the same problem, can you help me if you find a solution?

gaffursoftware2017

My problem is solved. I would like to thank GoTo officials for their help.

coffey.annam

I am having the same problem. However when I click on the link in the support article and enter my email address, I never get an email back. I did receive an earlier email to verify my account when I first tried to login so I know the email address is correct. Nothing in spam. Can you please help