Card Charged for deleted account

thiesjanis

Hi,

my credit card was charged even though my LastPass account was successfully deleted.

Now I can't reach anyone via phone. There's no contact email. Account recovery is not possible and there is virtually no way to reach anyone aside from posting here.

Please get in contact with me for a refund of my payment and the total cancellation of a all renewals.

Thanks!

LastPass Support

Hello @thjanis,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having. Can you please send me a private message with the email address of your LastPass account? I searched with the one used on this site, but I do see it was deleted and no recent charges were made to it. Were you referring to a different account?

Please let me know.

Thank you,
Henry | Customer Care