How to "reconnect" when no service issues?

Question

I'm unable to reconnect to the app in order to make changes to passwords, etc. Everytime I go to reconnect it has me sign in again. Once I sign in, it again says I need to reconnect and so it goes. I have service/WiFi. Any ideas of how to fix?

LastPass Support · Answer

Hello @LastPass User​

Welcome to the LastPass Community.

Could you provide us more details of the error you are getting when attempt to access on your mobile phone?

Thank you

LastPass User · Answer

The same happened to me. Did all the above steps, and now I can not log in at all on my Samsung Phone. All works well at my desktop computer.

Please advise how to fix this.

LastPass Support · Answer

Hello! @c.b.shaffer​

Welcome to the LastPass Community.

We apologize for the inconvenience; at the moment could you please follow the steps below:

* Remove the LastPass app from your mobile device
* Reboot your mobile device
* Re-install the LastPass mobile app
* Try to replicate the same behavior

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care