Hello @hello,
Welcome to the community!
We will need to do extra troubleshooint and request some information in order to fix your issue. For security we can not do the process here in the public community, I recommend you to open a case by going here:https://support.lastpass.com/s/contact-us?language=en_USlog in, you will see the option to create a call me request or an email case and one of our agents will contact you as soon as possible.
Kind Regards,
Alejandra
LastPass Support