Had to cancel my old account because I couldn't find the master password. However my VA still has access to the last account// how is that possible _

annamariam969

Had to cancel my old account because I couldn't find the master password. However my VA still has access to the last account// how is that possible _

LastPass Support

Hello @annamariam969​,

Welcome to the community!

For security and since will need more investigation for the issue would you please open a ticket directly with the support specialist department so we can verify what happen with your account. please contact Customer Support directly: https://support.lastpass.com/s/contact-us?language=en_US

Kind Regards,

Alejandra

LastPass Tech Support