Updating Payment Method: From "Your Account Status", both "Update Billing Information" & "Update Payment Method" open the same Address/Contact info, so there doesn't seem to be a way to actually change the credit card info. Am I missing something?

Question

Updating Payment Method:  From "Your Account Status", both "Update Billing Information" & "Update Payment Method" open the same Address/Contact info, so there doesn't seem to be a way to actually change the credit card info. Am I missing something?

LastPass Support · Answer

It looked like there was a special set up on your LastPass account.

Please try logging out, then back into LastPass again and update your billing info.

If this should still fail, we'll want to file a support request through the Contact web form to investigate further.

LastPass Support · Answer

I'm afraid we cannot share personal account info via this channel.  Please use the support link I referenced to request help from Customer Support's billing team.

dean.clark · Answer

I don't need "personal account info". I'm trying to report a technical bug that needs to be fixed. It is impossible to open the form to update the credit card info. There are 2 links, and both open the same form when they should open different forms.