In the last week or so using LP on Windows I have to enter my master password twice now. The first time it will turn the extension black and show the number of passwords for the site I am on, but then it makes me enter my password again to connect?

Question

In the last week or so  using LP on Windows I have to enter my master password twice now. The first time it will turn the extension black and show the number of passwords for the site I am on, but then it makes me enter my password again to connect?

LastPass Support · Answer

Hello! @brllove​

Welcome to the LastPass Community.

I apologize for the issue you are experiencing when login to LastPass, usually this is a cache issue with your browser or a sync issue with the LastPass extension, please follow the steps below to troubleshoot:

1.- Make sure your browser is up to date, if not updated, please update it to the latest version

2.- Logout from LastPass and clear browser cache and cookies for at least the last hour

3.- Uninstall LastPass extension from your browser https://support.lastpass.com/help/uninstall-lastpass-lp010011

4.- Restart the browser and re-install the extension, you can re-install it from here: https://lastpass.com/misc_download2.php

5.- log in to LastPass through the LastPass browser extension and test again