nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

LP authenticator failures

Susan Lewis

For the past month or so, the LP authenticator fails to connect me to my account. I get an error message that says "Try your last action again. If the problem persists, contact LastPass." Then I hit "OK" and it bumps me out.

This happens repeatedly. If I wait a day or two, the problem stops. But then on other days it happens again.

Any ideas what's happening and how to clear this up? Thanks much.

Find more posts tagged with

Accepted answers

rachael.orovets

Hi @lewsom,

We've done a refresh of your account, could you try logging in to LastPass again? If this issue still happens, does it also happen when logging in to LastPass athttp://lastpass.com/?ac=1 in a Private/Incognito browser window?

All comments

Susan Lewis

It's always on my laptop using wifi and browser Chrome (I've tried different browsers). I've used the authenticator for several years and only recently started experiencing these failures.

glenn.dobson

Hi@"lewsom"

Is there any pattern to where this happens? On home or office WiFi vs phone data connection etc.

glenn.dobson

Okay, so you are seeing the error message on your laptop after you enter the code generated by the LastPass Authenticator app?

Susan Lewis

No, the error message appears on my phone when the authenticator sends the 2-factor link. This is the point where the authenticator fails. Apologies for not explaining this earlier.

Susan Lewis

The authenticator finally worked this morning. Still, I'd like to resolve this issue, as the problem happens intermittently. I expect to have problems with the authenticator again. I'll disable it for now.

For what it's worth, I've also tried the alternative authentification options, but nothing is sent to my phone when I request that an SMS code be sent. I don't see any alternatives available to me without being able to get into my account settings.

Susan Lewis

Thanks Rachel. I had planned to reinstall one or more authenticators.

Unfortunately, after upgrading to a premium account, LastPass won't let me access my account! Each time I log in, it boots me right back out. Very frustrating!

rachael.orovets

Hi @lewsom,

We would recommend disabling MFA on your LastPass account, then re-enabling and testing again. We would recommend setting up multiple multifactor options as well, in case there are any issues with one MFA option in the future you can instead used an alternate MFA option instead.https://support.logmeininc.com/lastpass/help/enable-multifactor-authentication-lp010002

Susan Lewis

Thanks, Rachel. I uninstalled and reinstalled the authenticator, and that seems to work fine now.

In addition, after upgrading to a premium account, I had to empty the cache to get into my account. (It might be nice to include this instruction for upgrading clients.

Apologies if I missed it.)

Thanks again.

rachael.orovets

Hi @lewsom,

We've done a refresh of your account, could you try logging in to LastPass again? If this issue still happens, does it also happen when logging in to LastPass athttp://lastpass.com/?ac=1 in a Private/Incognito browser window?