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The LastPass URL encryption feature seems to be malfunctioning. I'm unable to access my vault because a pop-up window is blocking it, and I also can't encrypt URLs. How can I resolve this issue?

buster

The error message on the URL Encryption Pop-Up says 'We couldn't make the change. If the problem persists, reach out to LastPass."

However, Lastpass only allows paying users to reach out to them.

Therefore, all of my passwords are locked in the vault & I cannot access them. What do I do?

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Accepted answers

Jesper Pedersen

It seems like you would be able to access your vault, if you try to encrypt the URL's 3 times in a row with failure.

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sandyjvermeulen

It's doing the same thing to me

Joey Houtenbos

Same issue here. Paying a lot, but still such a basic feature doesn't work.

password

Same here. Any information about a progress

Jesper Pedersen

Same thing here.

I've contacted support, and the have located the problem and are working on a fix. But is have now been a problem for almost 2 weeks. This isn't satisfying for a product that have this kind of impact on our daily work. Worst of all - I can't get an estimated timeframe for the fix to be done.

sandyjvermeulen

I got it to work - I clicked on the chrome extension box in the top right hand corner , then clicked on LastPass, then logged in, then it took a long time to log in, then I went to work on an app that uses LastPass and the functionality was back in the login screen for that app.

buster

@Ana Gabriela Molina

@Dennis Rimola

@Dylan Mejicanos

Can you please reply to this question above? It seems to be a common error, and until we have a response we are unable to access any passwords.

This is urgent.

buster

Thanks for the suggestion of encrypting 3 times - that works!

Bit of a shoddy work-around, and a real shame that the LastPass team haven't commented, but appreciate the solution.

Definitely erodes my trust to sign up as a paying user, and think I will be looking elsewhere for our business password manager moving forward.

Jesper Pedersen

It seems like you would be able to access your vault, if you try to encrypt the URL's 3 times in a row with failure.

jmginc

I'm a paying customer and also get a failure when the URL encryption task starts. I am told to reach out to LastPass support. No error is given nor any explanation as to what is causing the failure.