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after login to vk.com or vkvideo.ru , i keep getting the "add to lastpass" suggestion popup. i'm logged in and in every page on vk i go, the popup pops again. only happens on firefox browser

uriel228

does it happens for you too? i think it's a lastpass bug, but i can't find a way to report it

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LastPass Support

Hi @uriel228,

Welcome to the LastPass Community.

I apologize for the huge inconvenience this is causing you. I have seen that this issue is mostly related to a high volume of cache, cookies, or a sync issue on LastPass. I will recommend following these steps:

Note: Before making any of these steps, please make sure you know your master password!

1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out

2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser

3. Close completely and reopen the browser,install the extension again, log back in, and verify if the issue persists

If the issue persists, let me know.

Thank you,

Alejandra

LastPass Technical Support

uriel228

hi. thank you for the reply. that did not solve the issue.

i did all the steps suggested and followed the instructions on the links you provided.

i have no other extensions and the browser is a fresh install. cache. cookies and all time history are all deleted and browser restarted.

but the problem persist even after all steps.

i would like to emphasis again: this ONLY happen in firefox browser, not in chrome/edge.

could you try and replicate the problem at your side: on a firefox browser with a logged-in lastpass extension, log in to a vk account using a lastpass saved password and click on "videos" to get redirected to vkvideo.ru , then on each video you will click, you will get the popup for adding password