When i open Vault i can see all my favorites and in past i just click on a button and it takes me to site. Today none of the links work. I have to right click on a link and then drop down box go to URL. Anyone else have this issue?

Question

When i open Vault i can see all my favorites and in past i just click on a button and it takes me to site.  Today none of the links work.  I have to right click on a link and then drop down box go to URL.  Anyone else have this issue?

Alan Stover · Answer

this has been going on for a few weeks now. Clearing the cache in the LastPass "fix a problem yourself" and deleting local cache only works for a day or two. Then it returns. I have also reinstalled the extension in the Firefox browser several times as a standard troubleshooting default. Something is not right and it needs to be corrected. Its very frustrating for a paid product to not function as previously had. But I'm glad whatever big corporate entity that bought it a few years back is enjoying their monetization priorities.

pmt43 · Answer

It no longer pre pops all the login information and not sure why it changed...is that a setting to adjust

LastPass Support · Answer

Hello @Justin Stetnish​

My name is Hilda, I'll be assisting you today.

About the behavior you experienced today, we haven't received any other reports, please try this troubleshooting on your browser

* Uninstalling the extensionUninstall LastPass
* Clearing your browser's cookies and cache
* Restart the browser
* Reinstalling the extension from https://lastpass.com/misc_download2.php
* Open LastPass using the extension Use the LastPass browser extension
* Try again

Hilda

The LastPass Support Team