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Families as Benefit verification issue

randycmoore

Just got LastPass business and trying to link my personal LP.

I can't get past the "needs verification" screen. I put in my personal master password and it comes right back.. n error message or anything. I tried a random password and same thing. Anyone seen this before?

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randycmoore

Hi@"RachelO" - Looks like some kind of delay in linking happened. It was eventually linked to my personal account without me having to do anything special.

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rachael.orovets

Hi @randy_moore,

Our team would like to gather more information and do some additional troubleshooting as well, so that they can investigate could you submit a ticket to the support team? To do this, please scroll down and click Contact Support at the bottom center of this page:https://support.logmeininc.com/lastpass/help/how-do-i-activate-my-lastpass-families-as-a-benefit-account

glenn.dobson

Thanks for reporting back@"randy_moore", welcome to the community.

randycmoore

Hi@"RachelO" - Looks like some kind of delay in linking happened. It was eventually linked to my personal account without me having to do anything special.