Hello! @kristur
Welcome to the LastPass Community.
Hi there, thank you so much for being a loyal user for over a decade that kind of long-term commitment means a lot to us. We truly understand your frustration regarding pricing and performance, and we want you to know that your feedback is being heard.
We're constantly working to improve the platform and ensure it delivers real value. While some changes may feel challenging, they’re often part of broader efforts to enhance security, scalability, and long-term reliability. That said, we’re committed to making things better and more transparent, and your input helps us do just that.
Thanks again for sticking with us, we’re doing our best to make sure it’s worth it.
We will need to make an investigation to better understand the issue. I will recommend you create a support case so one of our support agents can help you to find a solution for this behavior. You can create the support case using the steps below:
From your LastPass vault, go to the top right corner click on your email address
Click on Support center
Top right corner clicks on "Loging to Support"
Then Click on "Contact US"
You will be able to choose the best option for you, A callback request or a Support case.
Please let me know if you need additional help.
Greetings!
Verlaine | Customer Care
