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Upcoming renewal email despite turning autorenewal off and deleting account entirely months ago

conor.brangan

I had a LastPass Premium account but turned off autorenewal and deleted the account Aug 29th. A few days ago I got a renewal email saying my account would auto renew on Nov 24th. When I deleted the account in August I got a confirmation email saying my account was permanently deleted and all data purged from system - it appears that was not true and would be in breach of data protection regulations.

I had to create a new account here just to post as it is impossible to contact Support without an active account - I can provide details of the original account if LP support contact me

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conor.brangan

I’m in touch with Support now, thank you Karol for assistance

All comments

LastPass Support

Hello@"kangshung",

Thank you for reaching out to the community.

You may click on my name and send me aprivate message with the details (type of plan, last 4 digits of the card used, email address) of the account to check if we still have your information with autorenewal.

Thanks.

conor.brangan

I’m in touch with Support now, thank you Karol for assistance

russa

Hello, I have the exact same problem. I diasbled auto-renewal BEFORE cancelling my Premium account on 7 August 2023. However, I received an auto-renewal notice for the 28 November 2023.