Recovering billing after account delete

Question

Long story short, I had to delete my LastPass account because the recovery process is completely bugged. I have an active subscription for LastPass Families.

It's clearly written here:

* If you delete your LastPass account and create a new account (using the same email address), any remaining LastPass Premium subscription time associated with that email address will automatically carry over to your newly recreated LastPass account.

https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/delete-account.html&_LANG=enus

And this is bugged too, because now I'm under a free account, and my wife lost access to her family account too on her phone (it's desktop only because free user now).

How do I relink my subscription to my account?

LastPass Support · Answer

Hello@"BlueScreen",

Thank you for the response, I'm hoping you're enjoying your trip.

As mentioned previously, the team was going to review your case and provide a solution. Please, for future references, let's try to avoid providing sensitive data on the forums.

Thanks.

bluescreen128 · Answer

@KarolH_LPany update on the situation? I have all the details of my paid subscription in the reply above.

LastPass Support · Answer

Hello@"BlueScreen",

Thank you for joining the community!

I've noticed the account is showing under a Trial for Families. Our team will be reviewing your case, and will be checking this for you, they'll continue on the ticket as they will ask details of your account.

Thanks.