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Cant login, no emails sent

jdavis

I keep getting the check your email for a LP email to verify your device. I get no emails to any email I own. This is SOOOO frustrating that you cant contact anyone at support!

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jdavis

Hi Henry, my email for LP is ****. This email is tied to the one I used to register to GoTo Community which is ****. When our company changed to MS365 years ago they created new usernames for us but connected the two. I had created my LP logon prior to the switch over.

I changed my password using my Android phone thinking that might help my problem. Obviously, it didnt work. Let me know if you require my new password.

Henry Eduardo Ortiz (3P)

Hello @jdavis57,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Unfortunately, I could not find any accounts with this email. However, if you are not receiving an email it is also possible that you are entering an incorrect Master Password. Please provide your LastPass account email address via private message so I can further investigate.

Thank you,
Henry Eduardo | Customer Care

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jdavis

I have added the two email addresses to my allowed list and tried to login again but, still did not receive an email from LP. How do I get my device verified?

Henry Eduardo Ortiz (3P)

Hello @jdavis57,

I cleared the email on your previous message to protect your privacy. I verified the records on the emails and they all show as delivered. Please verify in all folders including junk/spam or verify with an administrator to see if they are able to find it on their mail server. If the issue persists, please ask an administrator of the business account to contact our support team so we can assist with whitelisting the IP address.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry Eduardo | Customer Care

jdavis

When you say manager of the business account, what do they have to do to have my IP white listed?

I also want to say I still don't understand where this verification email is being sent. With all the issues for the same topic in the community I would think you would look at your email sending process because it obviously isnt working correctly. I never did get reply asking if the email was being sent to the email of the account or somewhere else.

jdavis

Hi Henry, can you tell me what information is required? That way I can get the right person.

Henry Eduardo Ortiz (3P)

Hello @jdavis57,

In order to whitelist an IP we need to follow a verification process. This requires some information to which only an administrator has access.

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care