Authenticator on phone suddenly disconnect, impossible to log in since I'm on computer only contract

donald.alexandre

Hi,

I'm using Lastpass on my work computer, and I'm using the Authenticator on my Android device.

For some reason I dont know, suddenly Authenticator on my phone is disconnected. When I try to reconnect and import my data (again, why is it suddenly not available?) it want me to log on Lastpass on my phone. Since I'm computer only account, this does'nt work...

So I'm completely lock out.

Oh ! Forget to mention that the SMS feature never send me the message to my phone.

I've never had problem with Lastpass in years. This is a really frustrating situation.

Hope someone can help.

Also, to have "support" on Lastpass pages, you must LOGIN ! Never seen something like this, how can I get official help if I cant login ? This is nonsense.

LastPass Support

Hello @doalex,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Please follow the"Request help logging in" found on this article to submit a support case without having to log in. You should then receive an email with a link to answer some questions, please answer them and wait for one of our support representatives to contact you via email.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care