i receive an error message when wanting to save new passwords in my vault. The message says: "if problem p[ersists, please make sure the source vault has been enhanced for privacy". How do I do that?

LastPass User

i receive an error message when wanting to save new passwords in my vault. The message says: "if problem p[ersists, please make sure the source vault has been enhanced for privacy". How do I do that?

LastPass Support

Hello @LastPass User​

Welcome to the LastPass Community, I'm very sorry for any inconvenience this may have caused you. I have completed some updates from my side, such as clearing the corrupted sessions and updating your account. I need you to follow these steps to complete the basic troubleshooting:

1. Uninstalling the extensionUninstall LastPass
2. Clearing your browser's cookies and cache
3. Restart the browser
4. Reinstalling the extension from https://lastpass.com/misc_download2.php
5. Open LastPass using the extension Use the LastPass browser extension
6. Try again

Regards,

HildaC