I'm trying to use lastpass on browser on laptop, as primary device but keep getting the limited device usage. I disconnect from mobile app and still cannot switch devices. How to I change this?

ana

I'm trying to use lastpass on browser on laptop, as primary device but keep getting the limited device usage. I disconnect from mobile app and still cannot switch devices. How to I change this?

LastPass Support

Hello @ana​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Our records show that you don't have any device switches left for your account which is why you could not complete the switch. I have added an additional device switch as a courtesy so you can switch to desktop. Please remember that once you switch, you will no longer be able to return to using mobile.

Thank you,

Henry | Customer Care