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What if I am unable to access the LastPass verification email?

laura.vinegra

I have lost my email account and I can`t sign in Lastpass

The suppor heIp says:

If your email service provider is unable to help you regain access to your email account, please contact our LastPass Support team so that we can pursue all potential avenues to help you regain access to your LastPass account.

But I do not how to contact with LastPass Support team. What is the email or URL to contact us? I can't to log in online support.

Thanks in advance.

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Accepted answers

glenn.dobson

Hi@"MIK426",

If you have a paid account you can request a call back from Support and in the description of your issue include your alternate email address in case they cannot reach you on the phone. If you are a Free customer I can open a ticket for you. Click on my name and then Send a Message and provide me with your account email address and the email address you need Support to contact you with.

All comments

mik426spare

Thank you for your answer.I tried the first one, but couldn't do it.What do I need to do to get a second one done? Do I need to create a new account and join a premium plan?

ash.canon

Hi@"MIK426"

In your case, you have two options:

Try to recover the password of your email itself so you can verify your location / device
Create a case for Customer Support to manually verify your location / device by answering all of their security questions completely:https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

glenn.dobson

Hi@"MIK426",

Is your account under the same email address as the one you used to register for the community, or another email address?

mik426spare

Hi! I tapped on it by mistake and made it a solution. It is a different email address. I signed up for the community after I lost access to my lastpass email.

mik426spare

If I have a different email address, would it be impossible to get them to respond to me, even if I sign up for a premium plan or something?

glenn.dobson

Hi@"MIK426",

If you have a paid account you can request a call back from Support and in the description of your issue include your alternate email address in case they cannot reach you on the phone. If you are a Free customer I can open a ticket for you. Click on my name and then Send a Message and provide me with your account email address and the email address you need Support to contact you with.