Still unable to sign in

srbuckeye65

Since I changed my Master Password to 12 letters five days ago, I cannot sign into LP on Firefox, Chrome, and my android phone. It works on Edge. I did everything listed in old previous posts and in the help section. Since it is impossible to reach anyone at LP, what can I do? How ironic to get an email from LP today telling me how easy it is to log in.

LastPass Support

Hello @srbuckeye74,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Since the issue started since the Password change was made, can you please revert the change and try logging in with the old password. If successful, please change your Master Password once again.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care