I am unable to change my master password, despite entering in the correct current master password and reaching all the strength setting on the new password, please can someone assist? Thank you

Question

service · Answer

Hi,

Thank you for your response. I have followed all of your steps however - it appears we don't have access to a support team member, I am unsure if this is related to our account type but we are not looking to upgrade, we simply just want to change our password which surely is available to us through our current account.

The only 'contact us' options are

* Upgrade for personal support
* Open a billing case
* Ask a question and get an answer from a community member (which is what I did before and which you responded to.)

Please advise how we can get further assistance, it is a matter of urgency.

Thanks,

Ivy

LastPass Support · Answer

Hello!@service​

Welcome to the LastPass Community.

We are sorry for the problem with your account.

We will need to make an investigation to better understand the issue. I will recommend you create a support case so one of our support agents can help you to find a solution for this behavior. You can create the support case using the steps below:

From your LastPass vault, go to the top right corner click on your email address

Click on Support center

Top right corner clicks on "Loging to Support"

Then Click on "Contact US"

You will be able to choose the best option for you, A callback request or a Support case.

We apologize in advance, please let us know if there is something else, we can do for you.

Greetings!

Verlaine | Customer Care