Hello! @LastPass User
Welcome to the LastPass Community.
I truly apologize for the problem, please let's try to follow the steps below:
Let’s clean the LastPass extension togetherJust follow these steps:
Look at the top‑right corner of your browser.
Find the LastPass icon (it looks like a red box with three dots).
Click on it to open the extension.
Go to “Account.”
Once the LastPass window opens, look at the bottom‑right corner and click Account.
Choose “Fix a problem yourself.”
Scroll a little if needed, then click on Fix a problem yourself.
Clear the local data.
Click on Clear local data and confirm if it asks you to.
That’s it! The extension is now cleaned.
If anything looks different on your screen or you get stuck, just let me know and I’ll guide you.
The session will expire automatically, then try to log in and try again, please.
If the problem is still happening, let’s try a clean reinstall. Please follow these steps carefully:
Please let me know if you need additional help.
Greetings!
Verlaine | Customer Care
