The phone I had been using for 2FA broke. I tried to set up again with my new phone (same number) but had to disable 2FA to log in.
I could not get any of the methods for disabling 2FA to work (possibly I hadn't set them up properly) so I opened a support ticket (17562537). The initial response I got was very fast. It asked me to confirm the email address I used, when I had last changed my password, and to give five sites included in my vault, and was told I would receive an email advising me that 2FA had been disabled. I provided this information "by return" on 6 July but, despite me sending a reminder, I have heard nothing back since. (I have checked my spam).
This this sort of delay normal?
Thanks.
