My Mac App - version 4.130.0 (910) - on MacOS 14.5 (23F79) keeps showing me as a 'Free User' in the upper right corner.

If I logs into the website (my vault) it correctly says I'm a 'Premium User' in the upper right corner.

Question

Is the mismatch/error a known issue on Mac or something I have done - and can correct?

Regards, Mix

michael · Answer

Hi Henry,

Thanks for repling.

I follow the article-link and removed old version and installed the latest one from AppStore.

Restarted the Mac.

The App still says 'Free User' in upper right corner.

App Version is still 4.130.0 (910).

So it hasn't really helps i guess. More help needed, please.

Regards, Michael

LastPass Support · Answer

Hello @michael​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your Mac App. It seems you have an older version of the Mac App that is no longer supported. The app for Mac OS is now distributed through the App store and it can't be automatically updated. In order to remove the older version and install the latest one, please follow the steps from this article.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care