Lastpass Firefox extension - how to delete voluntary data collection

s.h.winkler

I use Lastpass with the Firefox extension. Every time I click on the extension I get a text box with options about Lastpass data collection. Among them is the option of voluntary data collection, which is activated by default. By clicking on it, the cross in the box for voluntary data collection can be removed. However, I cannot save the deselection. If I click on the extension again, voluntary data collection is reactivated.

Please tell me how I can deactivate voluntary data collection permanently.

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LastPass Support

Hello @s.h.winkler​,

My name is Alejandra and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out

2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)

3. Close completely and reopen the browser,install the extension again, log back in, and uncheck the option for voluntary data collection and click save

If the issue persists let me know.

Thank you,

Alejandra

LastPass Technical Support