I've tried to switch a login from one folder to another, but when I go to Save, I get "ERROR: We're not sure what went wrong. If the problem persists, reach out to the LastPass team." How do I get this to work?

Question

peterg28 · Answer

Good Afternoon Henry,

It seems that the way to get it to work is through the actual Vault, and not through the browser extension. The problem is now fixed. Thank you for your help.

Peter Gallucci

LastPass Support · Answer

Hello @peterg28​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Please follow our basic troubleshooting steps and verify if you can then move the items between folders.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care