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Can't export CSV from Firefox, Chrome, or Edge browsers on Win10

mbbalentine

from email to support:

"hi Rachel,

let me first say, none of this is your fault.

I’M ENRAGED! 1st LastPass aggressively forces customers off all devices but 1--which can happen in a pinch with mobile where there’s NO ABILITY TO EXPORT--and now having tried to export using Firefox, Chrome, and Edge browsers in Win10, i still can’t get an exported CSV. i’ve searched the entire HD for type:csv,and there’s nothing…nothing except about 20 emails that were sent with NO INDICATION OR BROWSER PROMPT OF ANYKIND.
at this point, i plan to leave LastPass, but you’re all holding my passwords hostage. i’ll have to look into the ULA, but at this point, i’m considering contacting my attorney.

please immediately furnish me with my data!

sincerely livid,

__________________"

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Accepted answers

glenn.dobson

Hi@"mbbalentine"

I've given your account a 4th device type switch so you can switch to a desktop browser and export your vault. Mobile only Free customers are still able to sign in on a desktop browser to make account settings changes and export their vault data, so I try to recreate your issue and open a ticket if needed.

All comments

mbbalentine

just sent this to Logmein...FFS:

"hi Rachel,

let me first say, none of this is your fault.

I’M ENRAGED!!! 1st LastPass aggressively forces customers off all devices but 1--which can happen in a pinch with mobile where there’s NO ABILITY TO EXPORT--and now having tried to export using Firefox, Chrome, and Edge browsers in Windows 10, i still can’t get an exported CSV. i’ve searched the entire HD for 'type : csv' an there’s nothing…nothing except about 20 emails that were sent with NO INDICATION OR BROWSER PROMPT OF ANYKIND.

at this point, i plan to leave LastPass, but you’re all holding my passwords hostage. i’ll have to look into the ULA, but at this point, i’m considering contacting my attorney.

please immediately furnish me with my data!

sincerely livid,

XXXXXXXXXXXXXX"

glenn.dobson

Hi@"mbbalentine"

I've given your account a 4th device type switch so you can switch to a desktop browser and export your vault. Mobile only Free customers are still able to sign in on a desktop browser to make account settings changes and export their vault data, so I try to recreate your issue and open a ticket if needed.

a-nton.com

Hi @GlennD

I faced the same problem. I have run out of switching to phones and I cannot download

the CSV file from the browser.

rachael.orovets

Hi @Anntiq,

I've given your account a 4th device type switch so you can switch to a desktop browser and export your vault. Mobile only Free customers should still able to sign in on a desktop browser to make account settings changes and export their vault data, even if their active device type is set to Mobile following these steps:https://support.logmeininc.com/lastpass/help/how-do-i-export-my-vault-data-while-logged-in-to-my-vault

luca.berlanda

Same problem here. I start CSV export but nothing happens, not a message, zero. It's a shame. There is no indication of the fact that you need to have more switches in order to download YOUR OWN passwords. I need one more switch too, so I can finally switch to browser and be able to download the passwords. Please be fast.

glenn.dobson

Hi@"BabyBetulla"mobile device customers should be able to sign in on the desktop and export without switching device types, but there is an issue with this currently. I have added 2 more device switches to your account so you can switch to desktop, complete the export and switch back to mobile.

ryan

Hi @GlennD,

It appears LastPass is also holding my data hostage. I am unable to download a CSV file from either Chrome or Firefox on my PC.

I believe my free account was inadvertently switched from Desktop to Mobile the other day, so I assume this is why I have run into this problem?

Can you please advise ASAP how I can access my data, whether that involves giving me an extra "switch" back to desktop like other users in this thread, or whatever other method works.

Many thanks

Edward Li

Glenn,

Please help. According tothis help article, Step 5 says there's an option to select a time interval.

The problem is, I'm not seeing an option ANYWHERE to choose an interval. All .csv files I download only have 8 of my first ever password entries. I should be seeing well over 100 entries in the downloaded files. Has this been removed? At what exact step am I supposed to see an option to choose a time interval? I have tried and failed with Chrome and Firefox. I am a Free user with Computer as my main device type using my last device switch.

At no point do I even get a chance to select a time interval: not during my first time selecting Export as the submenu that lists "Export" immediately closes with a green banner notifying me that a validation email has been sent. Nor when I hit "Export" a 2nd time as it immediately opens the 2nd pop-up window, which only gives me the option to validate my Master Password. At none of these points, and at no other point in your help article's steps do I see an option to expand my time interval of passwords beyond what the LastPass browser site automatically defaults to, which is the first 8 passwords I ever inputted into my LastPass account.

Eagerly awaiting any thoughts.

Eddie

Edward Li

Hey there, I'd try reducing the zoom level of your page using CTRL + (-) to zoom out somewhat. Here's a screenshot of my page on default zoom. As you can see, there's no "Advanced Options" in the bottom left no matter how much I scroll down. As soon as I zoomed out, it popped into view. It's been there the whole time, just due to poor webpage programming, you can't see it. I'm on Windows 10 using the latest version of Chrome and viewing on my desktop monitor. I'm hard pressed to find a valid reason why I'd be too "zoomed in" to see a core feature of this web page.