Lastpass will not fill on Riverside.fm.

Question

My lastpass extension will not fill on Riverside - when I click the icon it says "Start typing". It's always worked in the past so I'm not sure why it's not any longer (still working on other sites). I've reinstalled the extension, cleared cookies, etc. Is this an issue on Riverside's end?

LastPass Support · Answer

Thank you for the update @Haley Hatcher​

We truly apologize for the inconvenience!

Could you please clean your internet browser (cookies and cache), log in to your LastPass account again, and try to replicate the issue?

In case you are still getting the same scenario, please remove the LastPass extension from your internet browser, and in case you have any other extension installed, please try to turn them off. Once that is done, clean your internet browser again, reinstall the LastPass extension, and try again.

Always here to help!

Greetings!

Verlaine | Customer Care

Haley Hatcher · Answer

Hi Verlaine, that still didn't work! Thank you.

LastPass Support · Answer

Hello! @Haley Hatcher​

Welcome to the LastPass Community.

We truly apologize for the problem, please let's try to follow the steps below:

* Make a single click over the LastPass extension
* Go to Account (Bottom right corner)
* Click on Fix a problem yourself
* Then click on Clear local data

The session will expire automatically, then try to log in and try again, please.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care