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Been attempting to renew my LP Families but after I've updated my card info and go to renew LP Fam message comes up: unable to process purchase at this time. Your card may have been declined. Tried 3x my cards, 2x partners cards & all fail - HELP

Been attempting to renew my LP Families but after I've updated my card info and go to renew LP Fam message comes up: unable to process purchase at this time. Your card may have been declined.
Tried 3x my cards, 2x partners cards & all fail - HELP

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I have now been able to resolve the issues and successfully renewed my LastPass Families

; thank you for your replies and support

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This issue has now been sorted

Hi Ash,

Further to No 5 do you mean buying via Google Play?

Hi Ash,

Thanx for your replies, if I'm honest with you this is now wearing me down but in reply to what you've asked:

No VPN or ip blockers being used
We have used 5x different cards and only 1 of them required 2step authentication
I've been successfully using LP since 2021 with the GMX email address and renewing without any issues so I don't get why it's only been an issue this past week?
How do I go about updating my email address as when I'm logged into LP I'm not seeing the option to do this?
You mentioned I could try to purchase via my mobile app store; confused?
And if I repurchase rather than renew LP Families will my husband and I loose all of the information currently in our LP Vaults?

LastPass Support

Hello,

I'm sorry about the recent billing failures.

Since it sounds like you've tried multiple cards to purchase, here are a couple of suggestions:

Our fraud department can sometimes block purchases if you are using an IP blocker or VPN. Please disengage this before attempting to renew again.
Make sure the credit companies do not require multifactor authentication, as LastPass billing systems cannot account for these types of transactions.
In some cases where multiple failures occur, you may also be able to purchase via your mobile app-store.
There could also be an issue with your email domain, if it has been flagged for abuse, such as .proton.com and .gmx.com. In these instances, I would suggest updating the login email address to something else before attempting to repurchase.

I have now been able to resolve the issues and successfully renewed my LastPass Families

; thank you for your replies and support

LastPass Support

Thanks for the follow up!

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