Hello!@patricevassalo
Welcome to the LastPass Community.
We are sorry for the problem with your account.
We will need to make an investigation to better understand the issue. I will recommend you create a support case so one of our support agents can help you to find a solution for this behavior. You can create the support case using the steps below:
From your LastPass vault, go to the top right corner click on your email address
Click on Support center
Top right corner clicks on "Loging to Support"
Then Click on "Contact US"
You will be able to choose the best option for you, A callback request or a Support case.
Or you can create a support case using the URL below, in case you no longer have access to the email please create an account using another email.
Identity Verification
We apologize in advance, please let us know if there is something else, we can do for you.
Greetings!
Verlaine | Customer Care
