Hi @hamza
Welcome to the LastPass Community.
I'm afraid you are not entering the correct account password and do not have any recovery options due to the lack of personal cached LastPass data stored in the web browser.
LastPass Support does not have the ability to reset any account password for security reasons, so if you cannot recall the correct spelling, then your only option is to reset the entire vault.
@hamzaYou are still entering an incorrect password, and will not be able to recover the password as previously mentioned.
I suggest manually typing out the LastPass password in a separate document, being careful with the placement of any capital letters, numbers and symbols, then copying that into the LastPass credential field.
If you cannot enter the correct password, then you may reset the account to create new credentials.
@Ash Cannonthe owner of the email is the authorised person to the account and that is me
i can provide the proof if needed.
the only things that will help me is to received the recovery email to the authorised email address and i believe that not an issue as long as it is will be sent to the registration email
Got it, but if I'm the owner of the email and the user why i can not received the recovery email
still using the same laptop and browser and the same network , why i need to lose my business information
@Ash Cannoni have the correct email and pass and it does not working!
how can i get the recovery email as all my work is on lastpass
and i can not lose it
@hamza Email account recovery is not secure, so it is not an option with LastPass.
For account recovery to function properly users must log in regularly with the account password in a web browser that keeps the cache of user data available for LastPass to confirm the device / user ID.
For a full explanation of how account recovery works, please read this article.
