It says that the password is wrong even though my boss who shared her account with me through last pass has not changed her password. She has also tried deleting the account on lastpass then registering it again but I still cant access it. What t...

Question

...o do?

riahriyarecio · Answer

@Karol Hidalgo​

Hi thank you for your response! But how do I create a ticket with tech support? It only shows either to make a post here or a billing case.

LastPass Support · Answer

Hello @riahriyarecio​,

Thank you for the post.

For clarification, have you tried to log in using the same password outside of LastPass? Is the website generating the same error? If so, please, ask your boss to update it accordingly. If not, we can assist by clearing items on both of the LastPass account, for that you need to create a ticket with tech support for us to work on them.

Thank you,

Karol | Customer Care