How do I purchase premium when I get this response? "We're sorry, the product you are attempting to purchase is not compatible with your LastPass account. Please logout and use a different account, or contact support for help.

Andrew Thompson

How do I purchase premium when I get this response? "We're sorry, the product you are attempting to purchase is not compatible with your LastPass account. Please logout and use a different account, or contact support for help.

LastPass Support

Hello @Andrew Thompson​

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account. I have removed the expired subscription. which was getting in the way of you renewing your account. Please try to renew your subscription again. It will work this time.

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care